Nills Mart Refund Policy

We strive to provide the best possible customer experience. However, we understand that sometimes things may not work out as planned. Here's our refund policy:

Eligibility for Refunds:

• Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our customer support within 7 days of receiving your order. We will arrange for a replacement or refund, depending on availability.
• Incorrect or Missing Items: If you receive an incorrect or missing item, please contact our customer support within [number] days of receiving your order. We will rectify the issue promptly and provide a replacement or refund.

Non-Refundable Items:

• Used Products: Once a product has been used, it cannot be returned for a refund.
• Personalized Products: Products that have been customized or personalized cannot be returned for a refund.

Refund Process:

1. Contact Customer Support: Please contact our customer support team to initiate the refund process.
2. Provide Order Details: Provide your order number and a brief description of the issue.
3. Return Shipping: In some cases, we may require you to return the item to us. We will provide you with a return shipping label.
4. Refund Processing: Once we receive your returned item and verify the issue, we will process your refund. The refund will be credited to your original payment method.

Please note that refunds may take seven business days to process.